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Customer Support Officer - UAE National

30+ days ago 2026/05/29
UAE nationals
Full time
500 Employees or more · Accounting

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Job description

  • Role: Customer Support Officer - UAE National
  • Employment Type: PERM
  • Client Industry: Banking Services
  • Contract Duration: Permanent
  • Location: Dubai, UAE
  • Start Date: Immediate Joiners

Key Responsibilities:

  • Respond to customer inquiries regarding accounts, transactions, and banking services through phone, email, or in-person interactions.
  • Resolve customer issues and complaints efficiently and professionally, ensuring a positive experience and customer satisfaction.
  • Assist with account services, including opening, closing, updating information, and processing service requests like card replacements or PIN resets.
  • Provide guidance on banking products, helping customers understand and choose suitable services such as loans, savings accounts, and digital banking tools.
  • Maintain accurate records of customer interactions, ensuring proper documentation for compliance and follow-up.


Skills

Requirements:

  • UAE National with a valid Family Book
  • Strong communication and interpersonal skills – both in Arabic and English
  • Bachelor’s degree in any major


This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Residence location
United Arab Emirates
Nationality
United Arab Emirates
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