EPM On-Site Support Engineer

We are seeking a dedicated EPM On-Site Support Engineer to join our dynamic team in Riyadh, Saudi Arabia. This role is pivotal in ensuring seamless operations and support for our Enterprise Performance Management (EPM) systems. As an EPM On-Site Support Engineer, you will be at the forefront of our technological advancements, providing essential support that drives our accounting processes and enhances overall efficiency.

In this position, you will have the opportunity to work with a collaborative team that values innovation and continuous improvement. We believe in fostering a culture of growth and development, where your contributions will be recognized and rewarded. You will be equipped with the latest tools and technologies, and we encourage ongoing training and learning to help you advance your career in the accounting industry. As you gain experience, you will have the chance to take on more responsibilities and lead projects that impact our business strategy.

Your role will not only involve technical support but also strategic input into our EPM systems. You will collaborate with various departments to ensure that our systems meet the evolving needs of our business. This position offers a unique opportunity to influence our operational success while developing your expertise in EPM solutions. Join us, and be part of a forward-thinking organization where your skills will contribute to our collective success.

Responsibilities:

1. Provide on-site technical support for EPM systems, ensuring optimal performance and addressing any issues that arise promptly, using diagnostic tools and troubleshooting skills to minimize downtime.
2. Collaborate with accounting teams to gather requirements and implement enhancements to EPM applications, utilizing your analytical skills to align technical solutions with business objectives.
3. Conduct training sessions for users on EPM functionalities, enhancing their skills and knowledge to maximize the use of the system and improve overall productivity.
4. Monitor system performance and generate reports to identify areas for improvement, leveraging data analysis to make informed recommendations for upgrades or changes.
5. Assist in the integration of EPM solutions with other business systems, ensuring seamless data flow and consistency across platforms, which is vital for accurate reporting.
6. Participate in system upgrades and maintenance activities, coordinating with IT teams to ensure minimal disruption to business operations and maintaining system integrity.
7. Document technical processes, user guides, and troubleshooting procedures, creating a comprehensive knowledge base that supports team efficiency and user self-service.
8. Engage with stakeholders to gather feedback on system performance and user satisfaction, using this information to drive continuous improvements in our EPM solutions.
9. Stay updated with industry trends and advancements in EPM technology, bringing innovative ideas to the team that can enhance our competitive edge in the accounting sector.