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Support Engineer

Yesterday 2026/09/11
Other Business Support Services
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Job description

We are seeking a proactive Support Engineer to provide advanced technical support for enterprise IT infrastructure, network systems, and end-user services. The role involves troubleshooting complex issues, ensuring system stability, and supporting critical business operations in a fast-paced environment.


Employment Type: Full-time employment


Responsibilities
  • Provide L2/L3 technical support for infrastructure, network, and system-related issues.
  • Troubleshoot and resolve incidents related to connectivity, performance, and service outages.
  • Support configuration and maintenance of network devices, servers, and IT systems.
  • Escalate and coordinate with internal teams or vendors for complex problem resolution.
  • Monitor systems and respond to alerts to ensure high availability of services.
  • Perform root cause analysis and contribute to permanent issue resolution.
  • Assist in deployment, patching, and upgrades of IT infrastructure components.
  • Maintain accurate logs, documentation, and incident records in ticketing systems.
  • Participate in on-call rotations for critical production support.
  • Ensure compliance with IT policies, standards, and security guidelines.
This job post has been translated by AI and may contain minor differences or errors.
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