Support Engineer

We are seeking a proactive Support Engineer to provide advanced technical support for enterprise IT infrastructure, network systems, and end-user services. The role involves troubleshooting complex issues, ensuring system stability, and supporting critical business operations in a fast-paced environment.

Employment Type: Full-time employment

• Provide L2/L3 technical support for infrastructure, network, and system-related issues.
• Troubleshoot and resolve incidents related to connectivity, performance, and service outages.
• Support configuration and maintenance of network devices, servers, and IT systems.
• Escalate and coordinate with internal teams or vendors for complex problem resolution.
• Monitor systems and respond to alerts to ensure high availability of services.
• Perform root cause analysis and contribute to permanent issue resolution.
• Assist in deployment, patching, and upgrades of IT infrastructure components.
• Maintain accurate logs, documentation, and incident records in ticketing systems.
• Participate in on-call rotations for critical production support.
• Ensure compliance with IT policies, standards, and security guidelines.