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https://bayt.page.link/v1TUmrkCw1dqRip19
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Customer Support Engineer (Technical Enginner) for Turbine

Today 2026/06/19 Expires in 15 days
Saudi nationals
Full time · 4+ Years of Experience
100-499 Employees · Market Research

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Job description

  • Duties and Responsibilities:
  • Ø Support the Operation and Maintenance of MPW gas turbines and the accessory systems.
  • Ø To prepare and write gas turbine technical reports, technical procedures, etc. following the instruction of the Engineering Manager and MPW-SAU.
  • Ø To support creation of RFQs, Quotation and POs etc upon the request from commercial department.
  • Ø Respond to customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
  • Ø Escalate issues as required acting as the liaison between the field and MPW to drive specific technical resolution and to help engineering identify, drive corrective actions.
  • Ø Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
  • Ø Lead and manage root cause analysis for technical issues. Provide technical leadership to personnel supporting project assigned to resolve customer technical issue.
  • Ø Document technical data generated by the assigned project consistent with engineering policies and procedures.
  • Ø Prepare technical presentations for Customers ensuring the timely communication of significant issues or developments.
  • Ø  Travel to customer locations periodically and report the condition of units and troubles (if any) to MPW.
  • Ø  To support unplanned/forced outages to meet availability goals.
  • Ø  Provide commercial teams with technical support for sales and services proposal activities.
  • Ø  Act as interface between commercial and operation department.
  • Ø  Development of proactive working procedures for future work efficiency
  • Ø  To participate at the identification and resolution of Technical No Conformities and Request for Actions.
  • Ø  To confirm the operation data of Gas Turbines and prepare monthly reports for customers.
  • Ø  To perform comissioining & combustion tuning of Gas Turbine combustor during planned maintenance.
  • Other Duties and Responsibilities:
  • Ø To effectively communicate with employees of all level.
  • Ø To understand quality policy of MPW-SAU and perform QC according to it.
  • Ø To prepare and revise the procedure of quality management as necessary.
  • Ø To follow all of the safety policy, custom, and guideline.
  • Ø To cooperate with a team in the proactive effort to achieve company or department goals.
  • Ø To contribute to build the positive spirit of a team.
  • Ø To have confidentiality obligations regarding the information you learn through the work at MPW-SAU.
  • Ø Not to disclose the information to the third party and to prevent to use the information by the third party for benefit.
  • Ø To maintain the highest degree of honesty and integrity at all times.
  • Ø To be able to make effort to understand and solve technical incident.
  • Ø To prepare and make technical report, the procedure, estimate, and etc.
  • Ø To be able to train a successor.

Skills

  •  Computer Literate
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Years of experience
4+ years
Nationality
Saudi Arabia
Degree
Bachelor's degree / higher diploma
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