Air Ticketing

Air Ticketing
& Itinerary Fulfillment:
Book, issue, reissue, and refund air tickets using GDS systems (Amadeus)
Ensure 100% accuracy in fare calculations, route planning, and corporate policies
Handle flight changes, cancellations, and urgent last-minute bookings
Apply lowest fare search strategies while balancing client preferences

Hotel & Non-Air Services Booking:
Reserve hotel accommodations through B2B platforms, direct contracts, or DMCs
Coordinate car rentals, airport transfers, meet & assist, rail, and ferry services
Support group and individual visa arrangements and travel insurance where applicable
Confirm booking accuracy and supplier coordination

Client Communication & Request Handling:
Respond promptly and professionally to client requests via email or phone
Clarify travel needs, approvals, and budget limitations where needed
Ensure clear and detailed communication of itinerary and confirmations
Provide alternate travel options if preferred ones are unavailable

Support & Collaboration:
Coordinate with other internal teams (Finance, Product, Visa, MICE) as required
Assist colleagues during peak hours or urgent cases
Share feedback on system or supplier issues to improve operations

Candidate Requirements:
Experience: 1–3 years in corporate travel operations or business travel ticketing
Solid experience in handling both GDS ticketing and non-air travel components

Systems Knowledge:
Proficient in GDS (Amadeus/Sabre) – ticketing, fare rules, and itinerary creation
Experienced in B2B hotel booking platforms (e.g., TBO, Hotelbeds)
Familiarity with back-office systems like TINA and CRMs like Freshdesk

Skills:
Strong customer service orientation and communication skills
High attention to detail and ability to multitask under pressure
Knowledge of visa documentation, travel insurance, and corporate travel rules
Languages: Fluent English (Arabic is a plus)

What we offer:

Good Accommodation & competitive Bonus

Office Location: Saudi Arabia, Al Qassim - Buraydah