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1. Server & IT Services Administration
• Administer, monitor, and troubleshoot Windows Server operating systems, including Active Directory, DNS, DHCP, GPO, and File Server environments.
• Manage virtualization platforms (VMware, Hyper-V) and support on-premises/cloud server environments.
• Oversee Microsoft SCOM, SCCM, WSUS, HelpDesk and Office 365 (Outlook, Office,
Teams) administration.
• Perform patch management and ensure regular backups for servers and Office 365 users.
2. End-User Support
• Provide advanced support for Microsoft Windows client operating systems and productivity tools.
• Assist users with technical issues, ensuring minimal disruption to business operations.
JOB DESCRIPTION
3. Infrastructure & IT Security
• Support IT security controls, including email security, endpoint protection, patch and
vulnerability management, and security policy enforcement.
• Assist with the maintenance and troubleshooting of SAN, NAS, firewall, and network devices (in coordination with network specialists).
4. Change & Patch Management
• Coordinate with team members and vendors for infrastructure enhancements, updates, and change requests.
• Manage deployment of patches and updates for end-user clients, servers, and infrastructure applications.
• Test and validate new releases before production rollout.
5. Documentation & Compliance
• Maintain up-to-date documentation for server configurations, infrastructure changes, and support activities.
• Ensure compliance with departmental policies, procedures, and IT standards.
6. User Training & Knowledge Transfer
• Provide training and guidance to business users on new features, enhancements, and best practices for supported systems.
7. Continuous Improvement
• Identify opportunities to enhance IT infrastructure, user experience, and operational
efficiency.
• Recommend process and workflow improvements based on user feedback and system
performance.
8. Related Assignments
• Perform other duties or assignments as directed by the Head of IT.
• Administer, monitor, and troubleshoot Windows Server operating systems, including Active Directory, DNS, DHCP, GPO, and File Server environments.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.