Call Center Support Agent

We are seeking a skilled Call Center Support Agent to provide exceptional support for various business inquiries. The ideal candidate will have 3-5 years of experience in a call center environment, demonstrating strong communication skills and a commitment to customer service.

Key Responsibilities:

• Respond to inbound calls and inquiries from customers regarding services and programs.
• Provide accurate information and assistance in a timely manner.
• Document interactions and follow up on unresolved issues.
• Collaborate with team members to enhance service delivery and address complex inquiries.
• Maintain updated knowledge of policies and procedures.
• Assist with training and mentoring new team members as needed.
• Escalate issues to supervisors when necessary to ensure prompt resolution.
• Adhere to quality assurance standards and service level agreements.