Customer Service Representative

REQUIRED FOR CUSTOMER SERVICE REPRESENTATIVE

WORK FROM HOME COUNTRY

Language Requirement: Fluent in Arabic and English

Job Summary:

We are seeking a dynamic and customer-oriented Customer Service Executive who is fluent in Arabic to join our growing team. The ideal candidate will have at least 1 year of experience in a customer service role and will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in both Arabic and English.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow up with customers to ensure their issues are fully resolved and their expectations are met.
• Maintain customer records and update account information as needed.
• Collaborate with internal departments to resolve complex issues.
• Escalate unresolved issues to the appropriate channels.
• Achieve customer satisfaction targets and KPIs.