Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Customer Service Representative

30+ days ago 2025/07/20
Full time
50-99 Employees · Human Resources Outsourcing

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Job description

  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Adept in using customer relationship management software to offer the best client services.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Commendable presentation skills to convey important points to the audience effectively.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent computer skills.

Preferred candidate

Residence location
Kuwait
Nationality
All Arab Countries
Gender
Female
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SOS HR Solutions is the premier provider of executive human capital solutions in the Middle East. One of our core business services is the executive search and placement, which is across all domains & disciplines, successfully serving the MENA region since 1975.

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