Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist.
Based in the vibrant city of Dubai, this role is part of Ferrero's commitment to support and nurture young talent through a structured two-year rotational program.
As a Customer Service Specialist, you will embark on a dynamic journey through our Supply Chain department.
This two-year rotational program includes one year in Customer Service, and the final year in Logistics to gain hands-on experience in their respective operations.
Customer Service: In this role, you will handle shipments, manage relationships with key accounts across Dubai and the Northern Emirates, and ensure timely order management. You will also be responsible for meeting Service Level Agreements (SLAs) with business partners, analyzing Key Performance Indicators (KPIs), and proposing solutions to improve customer service.
Logistics: In this role, you will manage inbound shipments, ensuring timely arrivals and handling escalations. You will coordinate the registration of new products with the Dubai Municipality and manage inventory cycles to ensure stock accuracy.
To be successful in this role, you should hold a bachelor’s degree in Business Administration, possess strong communication and interpersonal skills, and demonstrate proficiency in Microsoft Excel. If you have a detail-oriented mindset and a passion for continuous improvement,
join our team and help us succeed by applying here!
Ferrero began its story in the little town of Alba in Piedmont, Italy, in 1946. Almost seven decades later, in 2015, a regional business unit for Ferrero was set up for the GCC in Dubai, United Arab Emirates. Today, while Ferrero’s regional GCC headquarters are based in Dubai, the company also has offices in Kuwait and in Jeddah, Saudi Arabia. In addition, the organization has grown from 12 employees in 2015 to over 400 in 2022. Over the years, at Ferrero Gulf, we have remained unwaveringly committed to providing our consumers with high-quality products from brands such as Nutella, Kinder, Ferrero Rocher, Raffaello and Tic Tac. In addition, as part of our plan to lay the groundwork for business success in the region, we at Ferrero have since 2018 created a number of joint ventures (JV) in key GCC markets. Ferrero’s first-ever JV in the Gulf was with Al Seer Group in Dubai & and Northern Emirates. A year later, the company partnered up with Al Bustan Al Khaleej (BK) in Kuwait. In the beginning of 2022, in the Kingdom of Saudi Arabia, we formed a JV agreement with Ismail Abudawood Trading Company.