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Customer Service Executive

4 days ago 2025/08/02
$3,000 - $4,000
Remote
2 Open Positions
Full time · 1-4 Years of experience
10-49 Employees · Call Centers & Customer Care Outsourcing - Business Support Services

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Job description

About Us:


BusinAssist is a global business support services website. At BusinAssist, we specialise in supporting entrepreneurs and businesses across the globe with comprehensive back-office solutions. From virtual office addresses, company formation, mail handling, business communication, compliance and back-office services, we help businesses start and operate smoothly - no matter where they’re based.

We’re growing fast and are now looking for a Customer Service Executive who shares our passion for professionalism, reliability, and client satisfaction. 


Responsibilities:


  • Respond to customer queries via email, chat, and phone in a timely and courteous manner 
  • Assist clients with service-related inquiries, such as UK company setup, virtual office packages, or document-related concerns 
  • Maintain records of customer interactions and follow-ups in our CRM system 
  • Coordinate with internal departments to resolve customer issues efficiently 
  • Provide accurate information about BusinAssist services, pricing and policies 
  • Ensure a high level of client satisfaction by providing helpful and friendly support 
  • Follow up on customer feedback and contribute to service improvements 
  • Support onboarding of new clients by guiding them through our offerings and setup process 

Skills

  • Experience in customer support or a client-facing role (1+ year preferred) 
  • Excellent verbal and written communication skills in English 
  • Comfortable using email, chat tools, and CRM systems 
  • Strong problem-solving and multi-tasking abilities 
  • Ability to work independently and manage time effectively 
  • A customer-first attitude with a genuine desire to help others 
  • Bachelor’s degree in any discipline preferred 

Preferred candidate

Years of experience
Min: 1 Max: 4
Degree
Bachelor's degree / higher diploma
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BusinAssist is a global business support services website. At BusinAssist, we specialise in supporting entrepreneurs and businesses across the globe with comprehensive back-office solutions. From virtual office addresses, company formation, mail handling, business communication, compliance and back-office services, we help businesses start and operate smoothly - no matter where they’re based.

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