Customer Service Executive

About Us:

BusinAssist is a global business support services website. At BusinAssist, we specialise in supporting entrepreneurs and businesses across the globe with comprehensive back-office solutions. From virtual office addresses, company formation, mail handling, business communication, compliance and back-office services, we help businesses start and operate smoothly - no matter where they’re based.

We’re growing fast and are now looking for a Customer Service Executive who shares our passion for professionalism, reliability, and client satisfaction. 

Responsibilities:

• Respond to customer queries via email, chat, and phone in a timely and courteous manner 
• Assist clients with service-related inquiries, such as UK company setup, virtual office packages, or document-related concerns 
• Maintain records of customer interactions and follow-ups in our CRM system 
• Coordinate with internal departments to resolve customer issues efficiently 
• Provide accurate information about BusinAssist services, pricing and policies 
• Ensure a high level of client satisfaction by providing helpful and friendly support 
• Follow up on customer feedback and contribute to service improvements 
• Support onboarding of new clients by guiding them through our offerings and setup process