Sales Associate – Virtual Client Advisor

About eliteUSA

eliteUSA is a leader in sourcing and delivering the world’s most sought-after luxury fashion. We are looking for a highly motivated and passionate Virtual Client Advisor to join our growing team. This role is central to building trusted client relationships, managing orders end-to-end, and delivering exceptional service in line with our brand standards.

Key Responsibilities:

Client Engagement:

• Assist clients virtually through Respond.io in a timely, professional, and service-driven manner.
• Handle pricing requests, product knowledge inquiries, and resolve customer issues.
• Provide shipping updates, order confirmations, and after-service follow-up.
• Proactively engage in suggestive selling and outreach to drive sales.

Sales & Relationship Management:

• Build and maintain strong relationships with clients, fostering long-term loyalty.
• Stay current on fashion and luxury market trends to provide knowledgeable recommendations.
• Conduct follow-up on pending and closed orders to ensure accuracy and client satisfaction.

Operational Coordination:

• Communicate with vendors on pricing inquiries, order confirmations, and delivery updates.
• Ensure all orders are systematically and operationally correct in internal systems.
• Collaborate with logistics and sourcing to resolve any shipping or product issues.
• Stay updated with internal communication, product updates, and brand standards.