Job description
You'll be the go-to person for making sure things run smoothly between clients and sales teams. You will help registering new members, managing project, support the team with assessment logistics and logistics.
Client Details
Our client is an international learning and accreditation provider with global presence. They are currently expanding their team looking for a Customer Support Specialist to join them.
Description
Sales Enablement
Manage onboarding of new customers Build relationships with customers Keep supplier info up to date for ME customers,Collate information required for supplier registrationsMaintain Sales CRM with recent customer updates and developments,Create sales orders and proforma invoices, and follow through to delivery
Membership Support
Process new membership applications forms Register new members and create business partner records in SAP (Dubai) or Zoho (KSA)Support with monthly renewals keeping account managers in the loopManage complimentary training seats, track availability, update records, and register users on the LMS,Handle cancellations: request credit notes, update records, and notify the regional office
Training Support
Support the management of training participants on the LMS: registration, user management, password issues, exam reset,Draft and share participant communications (English/Arabic),Follow up for training registrations and setup for courses delivered in Arabic.
Profile
Strong client management skills with a gift for admin and coordination tasks Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and an LMSGreat communication skills to manage both internal and external stakeholdersYou're comfortable juggling multiple tasks and priorities across international stakeholdersYou enjoy supporting teams and customers and get satisfaction from getting things right!
Job Offer
This is a great opportunity to work in a fast-paced, regional role with impact. You'll support meaningful work, collaborate with international teams, and get exposure to both sales and operations.
