Call Center Representative (Automotive)

Opportunity #344

The Client:

A reputable and well-established group that caters to the Automotive, Machinery & Consumer Electronics industries. A huge distributor of genuine Batteries, Tires, Lubricants, and other Machinery products internationally is looking to hire a call center representative.

Key Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Selling, up-selling, and cross-selling the company's services.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues, and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.

Requirements:

• Experience in the automotive industry is a must.
• 3+ years of experience in a similar role.
• Fluency in English (Written and spoken).
• Excellent communication skills.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.