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استشاري صيانة - Service advisor

30+ days ago 2025/07/11
2 Open Positions
Full time
500 Employees or more · Automotive Dealership & Distributor

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Job description

  • Greet customers and gather information about their vehicle concerns or service needs.
  • Accurately document customer complaints, vehicle symptoms, and requested services in the job order system.
  • Provide clear explanations of recommended services, repairs, and associated costs.
  • Coordinate with technicians to diagnose vehicle issues and track service progress.
  • Ensure timely completion of repair and maintenance work in accordance with manufacturer standards.
  • Communicate with customers throughout the service process, providing updates and managing expectations.
  • Conduct final vehicle walk-through with the customer, explaining services performed and addressing any additional questions.
  • Promote preventive maintenance and additional services when appropriate to enhance vehicle performance and longevity.
  • Handle customer complaints or issues professionally and escalate unresolved concerns to the service manager.
  • Maintain up-to-date knowledge of manufacturer service bulletins, recalls, and technical standards.

Skills

  • Good knowledge of how cars work and common maintenance needs.
  • Ability to understand and explain vehicle problems clearly.
  • Strong communication skills – speaking and writing clearly with customers and technicians.
  • Friendly and professional when dealing with customers.
  • Good at solving problems and staying calm under pressure.
  • Able to work well with others as part of a team.
  • Can use computers and basic programs like Microsoft Excel and email.
  • Experience with service software or dealership systems is a plus.
  • Good time management – able to handle multiple tasks and keep things organized.
  • Able to suggest helpful services or products to customers when needed.
  • SCE Certification (Saudi Council of Engineers) or equivalent is a plus.
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