Job description
Hey there! 👋 We're SupportZebra—and we’re on the hunt for someone special to join our growing crew of customer-obsessed humans. If you’re fluent in English and French, love solving problems, and thrive in a collaborative environment, then this might be your next adventure.
🚀 What You’ll Be Doing
- Be the voice of some of the coolest brands we work with—providing top-tier support via email, chat, and sometimes phone.
- Own every customer interaction and make people feel heard, understood, and totally wowed.
- Collaborate with an awesome team to troubleshoot issues, find creative solutions, and continuously raise the bar.
- Use tools like Zendesk, Gorgias, Shopify, and Slack like a boss (or learn them with our help!).
🌟 What Makes You a Great Fit
- You’re fluent in both English and French (written and spoken).
- You have 1–3 years of customer support experience (bonus points if it’s with e-commerce or SaaS).
- You’re tech-savvy, curious, and comfortable learning new platforms.
- You communicate with empathy and clarity—and you’re just plain great with people.
- You’re a self-starter who’s cool with working remotely but never feels “remote” to your team.
❤️ Perks & Culture
- Above-market pay – because we know great people deserve great compensation
- Fully remote & work-from-home – live and work anywhere in the world
- Work shift will be US business hours, allowing mornings to be free if you are a night person
- Monthly wellness allowance
- Ongoing training and growth opportunities
- A fun, inclusive, and ego-free team culture
