Bilingual (French and English) Call Center Agent Remote/WFH

Hey there! 👋 We're SupportZebra—and we’re on the hunt for someone special to join our growing crew of customer-obsessed humans. If you’re fluent in English and French, love solving problems, and thrive in a collaborative environment, then this might be your next adventure.

🚀 What You’ll Be Doing

• Be the voice of some of the coolest brands we work with—providing top-tier support via email, chat, and sometimes phone.
• Own every customer interaction and make people feel heard, understood, and totally wowed.
• Collaborate with an awesome team to troubleshoot issues, find creative solutions, and continuously raise the bar.
• Use tools like Zendesk, Gorgias, Shopify, and Slack like a boss (or learn them with our help!).

🌟 What Makes You a Great Fit

• You’re fluent in both English and French (written and spoken).
• You have 1–3 years of customer support experience (bonus points if it’s with e-commerce or SaaS).
• You’re tech-savvy, curious, and comfortable learning new platforms.
• You communicate with empathy and clarity—and you’re just plain great with people.
• You’re a self-starter who’s cool with working remotely but never feels “remote” to your team.

❤️ Perks & Culture

• Above-market pay – because we know great people deserve great compensation
• Fully remote & work-from-home – live and work anywhere in the world
• Work shift will be US business hours, allowing mornings to be free if you are a night person
• Monthly wellness allowance
• Ongoing training and growth opportunities
• A fun, inclusive, and ego-free team culture