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Counter Sales Agent

16 days ago 2026/06/21
Full time · Entry level · 0 - 4 Years of Experience
500 Employees or more
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Job description

About the Job

To deliver professional, accurate, and customer-focused counter sales services by handling reservations, ticketing, payments, and customer inquiries, while ensuring a high level of customer satisfaction and compliance with Royal Jordanian policies and procedures.

Duties & Responsibilities

  • Handle all customer requirements and requests in a professional manner, ensuring a high level of customer satisfaction at all times.
  • Issue airline tickets and process deposits and payments in accordance with company procedures.
  • Provide passengers with essential travel information, including flight schedules, travel times, fare conditions, and transportation connections.
  • Make flight reservations, explain applicable rules and conditions, and provide accurate fare quotations.
  • Provide customers with accurate information regarding Royal Jordanian flights, schedules, dates, fares, and ticket prices.
  • Inform customers of flight availability and recommend the most suitable connections when multiple flights are involved.
  • Compile and maintain daily balanced sales and transaction reports in line with finance and audit requirements.
  • Coordinate closely with the Customer Services section to resolve passenger issues, complaints, and service recovery cases.
  • Ensure full compliance with company policies, procedures, and applicable aviation and commercial regulations.

Skills

  • Strong verbal and written communication skills.
  • Customer-focused mindset with the ability to handle inquiries and complaints professionally.
  • Team player with the ability to work collaboratively in a fast-paced environment.
  • Self-motivated with good time management and attention to detail.
  • Knowledge of Amadeus Reservation and Ticketing System is considered an advantage.
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Years of experience
0 - 4 years
Nationality
Jordan
Degree
Bachelor's degree / higher diploma
Career level
Entry level
Major
Tourism Management, Business Administration or any related field
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