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IT Customer Service Representative

26 days ago 2026/08/05
Other Business Support Services
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Job description

THE WORK: Join us in creating a seamless experience for our users! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to our mission. We are excited to see how you can make a difference in our organization! Assist in ensuring production systems are available and operating effectively. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish and maintain disaster recovery procedures. Support data retention practices to ensure compliance. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. Education requirements are not specified for this opportunity. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Advanced problem-solving skills. Intermediate knowledge of network troubleshooting. Expertise in customer service. Intermediate proficiency in documentation and reporting. Mastery of collaboration tools. This is for contractor conversion- a.sachin.gangamwar RR Number :RRN000200
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