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About Company:
The client is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable.
An Ideal Candidate:
An Ideal candidate should Effectively triage, respond, and resolve written inquiries related to sample status, turnaround time, recollects, payments, and accessing results from customers of DNA Diagnostics Center.
Key Competencies:
Explain products and services in a professional manner via email, text message, or chat.
Engage with customers while communicating warmth, empathy, and patience throughout interaction.
Ensure that appropriate actions are taken to resolve customer problems and concerns.
Escalate customer needs that require additional knowledge or ability to leadership.
Timely communication with US teams via email, chat, and/or ticketing systems.
Follow procedures and guidelines to ensure that services are offered in a manner consistent with our mission and vision statements.
Other duties as assigned or become evident.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.