Customer Service Representative

About Company:

The client is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable.

An Ideal Candidate:

An Ideal candidate should Effectively triage, respond, and resolve written inquiries related to sample status, turnaround time, recollects, payments, and accessing results from customers of DNA Diagnostics Center.

Key Competencies:

 Explain products and services in a professional manner via email, text message, or chat.

 Engage with customers while communicating warmth, empathy, and patience throughout interaction.

 Ensure that appropriate actions are taken to resolve customer problems and concerns.

 Escalate customer needs that require additional knowledge or ability to leadership.

 Timely communication with US teams via email, chat, and/or ticketing systems.

 Follow procedures and guidelines to ensure that services are offered in a manner consistent with our mission and vision statements.

 Other duties as assigned or become evident.