Account Manager

Sales (SA) covers end-to-end sales to customers and advocates customer intimacy. Comprises selling of products, services and solutions, and building and maintaining relationships with customers and potential customers. Contains management of customers, partners, and accounts while focusing either on a specific target group, specific products, services, solutions, or a territory.Note: population would be under the sales incentive plan.
Account & Cust. Relatnshp Mgmt-CSP (RMC) comprises the creation and development of profitable relations with customers (incl. multi-geographic customer businesses) or new businesses through direct customer interface for a profiled customer base by implementing a strategy for a specified customer account, products, services, or solutions. Contains management of customer interactions and driving of sales for Nokia's offering. Covers creation of sales channels to grow new businesses in completely new prospects / markets and / or existing accounts targeting new revenue streams. Contains conduction of end-to-end business management (sales and delivery) for all customers and opportunities within the responsible scope.
 

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

• Responsible for customer engagement and owner of the sales case through the whole sales cycle (including opportunity & offer strategy, defining expected winning price and customer price presentation) as per GSCO priorities 
• Responsible for creating and maintaining the opportunity
• Responsible for order intake forecasts
• High priority Operational responsibilities 

End-to-end accountability for select account(s) within the GSCO Customer Team, including safety, market share, orders, sales, sales margin, contract execution

• Own overall sales case(s) and close deals, with sales involvement throughout all the sales phases
• Drive Sales opportunities/funnel growth and be responsible for correct and up-to-date funnel data and order intake forecasts (IFRS and O2E)
• Contribute to development and execution of the Account Plan. Participate in the development and execution of new sales initiatives and new business development programs to drive incremental business
• Develop and drive the opportunity strategy and win plan
• During offering phase, be accountable for overall Offer strategy & development & negotiation
• Responsible for Hand-over of offer/contract to Delivery for execution
• Bid debriefing and contribution to Win/Loss analysis
• Consolidate customer pricing into customer specific format (Customer Price files (CPF)) with input and validation from Pricing Manager
• Responsible to plan G4 & G5 dates and trigger L2D preparation
• Convert Leads to contacts and opportunities (including e.g., Digital Proposals )
• Create and manage Trials and Demos PSR
• Manage customer satisfaction and proactively drive resolution of all issues
• Customer engagement & satisfaction management
• Build and maintain customer relations and create business opportunities, helping drive and coordinate sales activities towards the customer.
• Provide customer and market intelligence, insights and needs to relevant internal stakeholders

Additional responsibilities in complex multi-BG cases:

• Align with Lead Solution Manager to determine high level opportunity scope, initial lead BG/supporting BGs identification
• Perform Opportunity Qualification (no G2 bypass) in alignment with BGs

Must have:

• Candidates with good understanding of IP technology fundamentals, Network planning fundamentals, Nokia Routers Solutions. 
• Strong understanding of IP business indicators and 
• Customer relationship and internal teams collaboration skills. 

• Strong number skills

  
  

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Nice to have:

•  A comprehensive understanding of competitive products and rival solution landscapes.  

  
  
• A forward-thinking mindset with a readiness to adopt and integrate emerging technologies..