Account Manager- IT business

Basic Scope of Job Responsible for managing a portfolio of clients, driving new business, and maintaining relationships with clients to ensure their needs are met

Qualifications

Degree in Computer related IT

Duties And Responsibilities

·       Minimum 5 years of experience in IT business

·       Ability to penetrate new clients and generate leads

·       Strong communication and interpersonal skills

·       Experienced in IT related products and services

·       Ability to manage multiple accounts and projects simultaneously

·       Strong negotiation and closing skills

·       Build and maintain strong relationships with clients

·       Develop and execute strategies to meet or exceed sales targets

·       Identify opportunities to upsell or cross-sell products and services

·       Present new products and services to clients and lead negotiations for new contracts

·       Create and maintain account plannning that align with client goals and business objectives

·       Conduct regular reviews with clients to ensure satisfaction and address any potential issues

·       Work closely with internal teams such as marketing, technical, presales and admin to ensure client needs are met

·       Participate in product development feedback based on client insights

·       Coordinate with the other sales team to meet overall sales goals and share best practices

·       Track and report on account performance, sales metrics, and client satisfaction

·       Analyze client data and feedback to identify opportunities for improvement

·       Prepare and negotiate contracts, proposals, and agreements

·       Ensure timely renewals and account retention