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Technical Support Engineer

8 days ago 2026/08/20
Other Business Support Services
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Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.


  • Providing technical support service to our customers remotely and on site
  • Improves system performance by identifying problems; recommending changes
  • Provides technical service and support to new and existing customer networks
  • Monitoring and maintaining the computer systems and networks.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Perform site survey
  • provide support, including procedural documentation and relevant reports using zoho desk ticketing system ,ManageEngine tools.
  • Install and configure computer hardware, operating systems, applications and peripherals
  • Perform required maintenance for Cameras, NVR, Time attendance, Access Control, Network nodes and cables installation.

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Requirements

Education field: 


  • Computer Science.
  • Communication & Electronics.
  • Information Technology
  • Electricity knowledge.
  • Virtualization.
  • Comptia N+, Comptia A+, MS Office are essential.
Personal qualities:
  • Makes an impact
  • convinces and persuades others
  • promotes plans and ideas successfully Builds a useful network of contacts and relationships and utilizes it to achieve objectives Adheres to company rules and procedures
  • executes plans with commitment and determination
  • achieves high-quality results Approach: uses a methodical and systematic approach
  • plans ahead define clear priorities and allocates resources effectively
  • Demonstrates specialist knowledge and expertise in own area
  • participates in continuous professional development


This job post has been translated by AI and may contain minor differences or errors.
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