Technical Support Engineer

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

• Providing technical support service to our customers remotely and on site
  
• Improves system performance by identifying problems; recommending changes
  
• Provides technical service and support to new and existing customer networks
  
• Monitoring and maintaining the computer systems and networks.
  
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  
• Perform site survey
  
• provide support, including procedural documentation and relevant reports using zoho desk ticketing system ,ManageEngine tools.
  
• Install and configure computer hardware, operating systems, applications and peripherals
  
• Perform required maintenance for Cameras, NVR, Time attendance, Access Control, Network nodes and cables installation.
  

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Education field: 

• Computer Science.
  
• Communication & Electronics.
  
• Information Technology
  
• Electricity knowledge.
  
• Virtualization.
  
• Comptia N+, Comptia A+, MS Office are essential.
  

• Makes an impact
  
• convinces and persuades others
  
• promotes plans and ideas successfully Builds a useful network of contacts and relationships and utilizes it to achieve objectives Adheres to company rules and procedures
• executes plans with commitment and determination
  
• achieves high-quality results Approach: uses a methodical and systematic approach
• plans ahead define clear priorities and allocates resources effectively
  
• Demonstrates specialist knowledge and expertise in own area
  
• participates in continuous professional development