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عدد الطلبات التي تم تقديمها
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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟
اضغطي هنا لاكتشاف الفرص المتاحة الآن!ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.
هل ترغبين في المشاركة؟
في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.
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To effectively manage the Branch to deliver sales and budget targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. This includes ensuring branch is fully compliant with operations and credit.
Key Responsibilities
Core Responsibilities
Generic Accountability
Ensure adequate staffing of each department within the branch
Manage selection of branch sales staff
Complete appraisal forms and collect input from the segment area manager and send completed form to AM to handover to HR.
Be visible to customers and staff.
Job Specific Accountabilities
Ensures that the branch is running smoothly and effectively
Maintain high level of customer service and handle customer complaints with TAT.
Implement transformation initiatives as part of the LEAP program (e.g,. Customer programs, new roles)
Implement Consumer Banking sales initiatives (e.g., products to push, sales campaigns, ways to approach customers, etc.)
Develop and implement further sales initiatives (e.g. bring in new business using personal contacts, direct sales force and branch staff)
Monitor and ensure branch performance meets KPI targets per customer segment (excluding Elite Gold)
Supervise branch performance by participating in and leading daily retail sales team meetings and weekly service team and full branch meetings
Provide direct coaching, mentoring and guidance to all staff
Identify staff training needs (products, systems, sales skills) and address them
Maintain satisfactory record on branch reports from Internal control, Credit examination and financial Auditors
Review Audit and Compliance reports related to the branch and insure that corrective actions are taken when required and ensure they are not repeated any further.
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
Ensure staff punctuality and attendance
Ensure that no work is left pending by assigning tasks to the proper departments and allocating it fairly to staff within departments.
Act as PML Co-Ordinator for branch.
Custodian of Safe deposit locker
Cash Vault custody
Police alarm
KEY PERFORMANCE INDICATORS
Adherence to policies, processes, and procedures both internally and externally
Work closely with the Area Manager to achieve agreed on sales targets
Decide with the branch AM how to allocate yearly targets to different sales staff in branch.
Development of new sources of business.
QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES
Threshold Qualifications
Bachelor’s degree in any discipline with substantial credit and customer service experience in the branch network.
Years & Nature of Experience
10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.
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