Job Summary
Responsible for executing deals for and on customers’ behalf properly in a timely manner, and as per customers instructions. In addition to ensuring CBFS customers are served to the highest standard efficiently & effectively.
Key Accountabilities
• Execute deals for and on customers’ behalf properly in a timely manner, and as per customer’s instructions.
• Work towards ensuring customer satisfaction, assist in solving customers complain (if any) & ensure apply resolution for it.
• Manage the daily interaction with customers & any matters related to updating files/records for any missing or expired documents (ID, CR…. etc)
• Influence customer perceptions of the company’s service levels. Promotion of electronic & self-service channels by educating the customers.
• Follow external delivery standards agreed by higher level Management.
• Meeting delivery standards, ensure compliances with the SOP and take corrective action.
• Assist Head of Brokers in identifying process improvement opportunities & sales activities.
• Assist in performing analysis, identify trends and make recommendations.
• Communicate with external parties outside the company as and when needed.
• Maintain effective work relationships with customers.
• Meet revenue targets and or engaged in activities that have direct financial revenue or loss implications for the company or customer.
• Carry out brokerage transactions in an efficient and effective manner.
• Ensure that activities are in compliance with QFMA, QCSD and QE rules and regulations.
• Handle Bloomberg professionally using EMSX for executing orders from customers.
• Ability to carry on tests on new system versions and QE quarterly tests.
• To cope with pressures in trading while market volatile.
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.