Key Accountabilities
• Build positive long-term relationships with merchants and corporate clients.
• Identify and develop a target pipeline and aggressively market for new offers and discounts for CB cardholders
• Manage key corporate customer relationships through regular contacts and visits by ensuring the effective follow up is maintained of prospect customers.
• Ensure documentation and valid contracts are signed when obtaining offers.
• Stay up-to-date on validity of offer and ensure they are renewed on time
• Ensure that the posted offers thru CB channels are valid and active.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Resolve complaints and issues efficiently and in a timely manner.
• Coordination with Marketing Department for all offers/campaigns aspects.
Competencies
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.
