Key Account Manager

Your role As a Key Account Manager, your mission is to [briefly describe the main mission]. You will report to [add Hiring Manager title]. You will Accountable for service revenue target in assigned territory by improving service level, broaden service scope and increasing customer base. Proactively communicate with customers to understand their current service needs or potential service requirements on total tool's life. Propose and formulate suitable service solution with excellent presentation on the values. Work out the sales strategy in collaboration with product sales team. Build strong relationship with equipment sales, to foster the cross selling. Build partnership type of relationship with customers on the right levels. Understand customer needs, processes and customer business drivers. Track market share development and competitor movements. Reach deal through negotiations so it is win-win to both customer and us. Follow up on deliverables Cooperate with credit controller to make sure that account receivables are collected in time according to payment term Collaborate internal resources cross functions to ensure customer satisfaction. Tracing all service demand until order received Timely feedback sales and marketing information on service product by weekly plan and report. Other ad-hoc tasks to be assigned by manager To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. University degree in mechanical & electrical engineering 3+ sales experience in high end industrial company. Auto industry experiences are must Mechanical or electrical knowledge Fluency in English on both oral and written will be a plus In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location Option 1: On-Site This role requires you to work on-site at our office in Shenzhen, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Option 2: Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Shenzhen, China (CN). Option 3: Remote This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location. Contact information Talent Acquisition Team: Claire Zhang