Operations Manager

DUTIES AND RESPONSIBILITIES:

• The main point of contact with the client's management for operational issues.
• Managing integration and transition of projects and people.
• Data integrity management, analysis, and MIS management.
• Service Provider relationship management, negotiation, and internal process flow management.
• Service provider service auditing and constant improvement.
• Develop and maintain products, services, and pricing.
• Partner with cross-functional support teams in improving the tools and systems.
• Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values.
• Client onboarding and workflow management.
• Marketing plans and campaigns coordination.
• Client newsletters and promotions.
• Perform quality controls and monitor production KPIs.
• Management of CRM, data flow, and quality assurance
• Lead in identifying and implementing operational efficiency. This includes development, management, and expansion of teams and systems.
• Responsible for correct procedures and processes, training, improvement of resource management and developing KPI's for reporting.

Educational, Skills, and Experience:

1. Bachelor's degree, preferably in business
2. 6-10 years in product development, vendor management, and operations management role

Qualifications:

1. Ability to communicate with clients, partners, and colleagues at a senior level.
2. Excellent presentation skills.