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Operations Manager

4 days ago 2026/08/24
Other Business Support Services
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Job description


DUTIES AND RESPONSIBILITIES:



  • The main point of contact with the client's management for operational issues.
  • Managing integration and transition of projects and people.
  • Data integrity management, analysis, and MIS management.
  • Service Provider relationship management, negotiation, and internal process flow management.
  • Service provider service auditing and constant improvement.
  • Develop and maintain products, services, and pricing.
  • Partner with cross-functional support teams in improving the tools and systems.
  • Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values.
  • Client onboarding and workflow management.
  • Marketing plans and campaigns coordination.
  • Client newsletters and promotions.
  • Perform quality controls and monitor production KPIs.
  • Management of CRM, data flow, and quality assurance
  • Lead in identifying and implementing operational efficiency. This includes development, management, and expansion of teams and systems.
  • Responsible for correct procedures and processes, training, improvement of resource management and developing KPI's for reporting.



Educational, Skills, and Experience:



  1. Bachelor's degree, preferably in business
  2. 6-10 years in product development, vendor management, and operations management role

Qualifications:



  1. Ability to communicate with clients, partners, and colleagues at a senior level.
  2. Excellent presentation skills.




This job post has been translated by AI and may contain minor differences or errors.
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