Job description
The Hotel Tickets Reservation Agent plays a crucial role in the hospitality industry, particularly in Dubai, a city renowned for its luxury and tourism. This position involves assisting clients in booking hotel accommodations, ensuring they have a seamless and enjoyable experience. The agent must possess excellent communication skills, a keen understanding of customer service, and the ability to navigate various booking systems efficiently. In a fast-paced environment like Dubai, the agent must be adaptable and knowledgeable about the local attractions and hotel offerings to provide the best recommendations to clients.Responsibilities:Assist customers in selecting and booking hotel accommodations based on their preferences and budget.Provide detailed information about hotel amenities, local attractions, and travel packages.Handle customer inquiries and resolve any issues related to bookings or cancellations.Maintain accurate records of customer interactions and transactions in the reservation system.Collaborate with hotel management and other travel agents to ensure availability and pricing accuracy.Stay updated on industry trends and local events to provide timely recommendations to clients.Process payments and manage financial transactions securely.Follow up with clients post-booking to ensure satisfaction and encourage repeat business.Utilize social media and online platforms to promote hotel deals and attract new customers.Participate in training sessions to enhance product knowledge and customer service skills.Preferred Candidate:Strong interpersonal and communication skills.Proficient in using reservation systems and booking software.Ability to work in a fast-paced environment and handle multiple tasks efficiently.Excellent problem-solving skills and attention to detail.Knowledge of the hospitality industry and local attractions.Fluency in multiple languages is a plus.Customer-focused with a passion for providing exceptional service.Ability to work flexible hours, including weekends and holidays.Experience in sales or customer service roles is preferred.Strong organizational skills and ability to prioritize tasks.
