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Service Coordinator

5 days ago 2026/07/23
AED 3,673 - AED 5,509
Full time · Mid career
500 Employees or more

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Job description

Service Coordinator – Viessmann Middle East

Location: UAE

Department: Customer Service & Operations

Employment Type: Full-Time

Position Overview

Viessmann is seeking a proactive and highly organized Service Coordinator to support our after-sales service operations. The successful candidate will be responsible for coordinating service activities, managing customer requests, scheduling technicians, and ensuring a high level of customer satisfaction while maintaining operational efficiency.

Key Responsibilities

  • Coordinate and schedule service technicians for maintenance, commissioning, troubleshooting, and warranty visits.
  • Serve as the primary point of contact for customers regarding service inquiries and requests.
  • Monitor service tickets and ensure timely closure in accordance with company KPIs.
  • Coordinate with sales, technical, logistics, and spare parts teams to ensure smooth service execution.
  • Prepare service quotations, maintenance contracts, and related documentation.
  • Follow up on pending service activities and customer feedback.
  • Maintain accurate records of service reports, customer communications, and service history.
  • Support warranty claim processing and service administration.
  • Generate service performance reports and provide operational updates to management.
  • Ensure compliance with company procedures, safety standards, and customer service excellence requirements.

Skills

Qualifications & Experience

  • Bachelor’s Degree or Diploma in Engineering, Business Administration, Operations Management, or a related field.
  • Minimum 3–5 years of experience in a Service Coordinator, Service Administrator, Customer Service Coordinator, or similar role.
  • Experience in HVAC, solar energy, water heating, building services, MEP, or technical service industries is highly preferred.
  • Experience coordinating field service teams and managing customer service operations.
  • Familiarity with ERP and CRM systems (SAP experience is an advantage).

Required Skills & Talents

  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Customer-focused mindset with strong problem-solving capabilities.
  • Ability to work under pressure and manage multiple priorities.
  • High attention to detail and administrative accuracy.
  • Strong planning, scheduling, and coordination skills.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Professional verbal and written communication in English; Arabic is an advantage.
  • Team player with a positive and proactive attitude.


This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Gender
Female
Age
25 - 40 years
Career level
Mid career
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