Overview of the role:
As a Service Advisor in our Material Handling Equipment division, you will be the key contact between our customers and the service team. You will play a vital role in ensuring a seamless aftersales journey by managing service consultations, updating customers on repair progress, and delivering a high-quality customer experience that drives satisfaction, loyalty, and business growth.
What you will do:
Required skills to be successful:
About the team:
You’ll be joining a passionate and technically skilled aftersales team that supports Material Handling Equipment clients. The team works collaboratively to ensure service excellence, timely repairs, and customer satisfaction while maintaining high operational standards and delivering on revenue targets.
What equips you for the role:
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.