SENIOR TALENT ACQUISITION MANAGER

Job Responsibilities

Specialized Tasks

1. Develop and establish criteria and policies for recruitment and selection processes, focusing on the application of principles of fairness and equality, and enhancing performance and professional development, in accordance with the Human Resources Law guidelines, to ensure fair and equitable management of talents across all departments of the organization.

2. Oversee the implementation of the annual recruitment plan according to the approved budget, and ensure the achievement of the objectives of Dubai Customs departments.

3. Ensure the efficiency of recruitment operations and achieve targeted performance indicators to support the objectives of the department and adapt to operational changes.

4. Lead the recruitment operations of qualified candidates with competitive backgrounds, focusing on employing citizens at all levels, especially in critical and senior positions, to achieve the objectives of Dubai Customs.

5. Oversee the implementation of strategic and operational plans for the Talent Acquisition Department, focusing on improving performance and developing career paths.

6. Oversee the implementation of workforce replacement plans and outline clear career paths that align with the organizational needs and future aspirations of the institution.

7. Manage and guide the team in preparing and executing job fairs and professional events to enhance the employer brand of the institution and attract the best national and international talents.

8. Oversee the implementation of plans to provide qualified candidates for positions expected to retire, through analyzing future needs and identifying the best recruitment sources to ensure business continuity.

9. Oversee the evaluation of applicants and transfers to measure behavioral and professional skills, in coordination with organizational development, with the aim of identifying development opportunities and providing effective feedback, supporting proactive planning for human resources and meeting the needs of Dubai Customs efficiently.

10. Supervise the implementation of onboarding and orientation programs for new employees in collaboration with the training center, to facilitate their smooth integration and achieve the required performance.

11. Ensure the existence of clear career paths for new and transferred employees that align with the requirements of each job they hold within the department.

12. Oversee the electronic recruitment system, and collaborate with the organizational development team to conduct analyses of workforce trends, and anticipate future recruitment needs.

13. Oversee the conduct of accurate assessments of applicants and transferred employees, to measure their competencies and their alignment with job requirements, while identifying strengths and development opportunities, and providing constructive feedback that supports the design and implementation of effective individual development programs.

14. Maintain effective communication with external recruitment agencies and market partners to ensure a continuous and effective flow of qualified candidates.

15. Oversee the efficiency of early talent attraction programs through social media and modern digital platforms.

16. Provide advice to various departments regarding recruitment strategies and identify the optimal specifications for open positions.

17. Participate in preparing recruitment budgets and monitoring costs to ensure optimal use of available resources.

18. Oversee the development of programs to improve the candidate experience to enhance the institution's image and attract distinguished talents.

19. Collaborate closely with human resources teams to ensure the integration of recruitment processes with learning and development programs and performance evaluations to ensure the development of employees and their continuity.

20. Provide supervisory support for the evaluation of the performance management system on a regular basis, ensuring its effectiveness and proposing ongoing improvements to ensure its alignment with institutional changes and future governmental trends.

21. Ensure the availability of a centralized database for performance management, linking it to human resources systems and strategic planning to ensure transparency and information integration.

22. Provide support to managers in formulating their objectives using SMART criteria, and reviewing departmental objectives to ensure their strategic alignment and feasibility.

23. Ensure the conduct of accurate and comprehensive reviews of the objectives submitted by various departments, applying SMART criteria to ensure their clarity, measurability, and feasibility, and their strategic alignment with the institution's directives, enhancing performance effectiveness and ensuring the achievement of desired results with accuracy and professionalism.

24. Oversee individual performance evaluation processes aimed at identifying employees with outstanding performance and developing sustainable strategies to retain them, alongside designing and implementing succession plans that ensure the continuity of vital competencies. This also includes overseeing the preparation of targeted development programs for underperforming employees, ensuring fairness and transparency in evaluation and achieving continuous improvement.

25. Provide consultative support in performance evaluation processes and identifying training needs, enhancing the development of human resources within the department.

26. Coordinate with local and international entities (governmental/private) in all matters related to the department's work.

27. Oversee initiatives for excellence related to the Dubai Government Performance Program and other developmental programs stemming from the department's strategy and development plans.

28. Strengthen relationships with external partners to establish strategic partnerships and develop and motivate internal partners, managing change to ensure efficiency and effectiveness in customs work.

29. Oversee periodic reports on turnover rates that measure and analyze trends resulting from resignations, transfers, and retirements, and propose appropriate recommendations for corrective action plans based on best practices.

30. Adhere to all health, safety, and environmental policies and procedures to ensure a safe working environment and participate in safety training and report any unsafe conditions.

31. Identify and implement cost-saving initiatives through efficient resource utilization to reduce waste and lower costs, and propose innovative solutions to streamline processes and improve cost-effectiveness.

32. Maintain clear and professional communication with colleagues, supervisors, and stakeholders, actively participating in meetings with constructive input.

33. Collaborate effectively within teams to achieve shared goals, supporting colleagues through knowledge and resource sharing and contributing to creating a positive and collaborative work environment.

34. Actively seek opportunities for professional development through training, workshops, and relevant courses related to the job role.

35. Regularly set and review personal development goals to enhance skills and knowledge in line with the needs of Dubai Customs.

36. Stay updated on the latest industry trends, technologies, and best practices to achieve competitiveness and effectiveness at the highest level.

37. Actively seek to monitor feedback from supervisors and colleagues to identify areas for improvement and implement changes as needed.

38. Develop the ability to adapt to changes in the workplace, positively accepting new challenges and responsibilities.

39. Commit to achieving excellence in all tasks and results continuously, adhering to the Code of Ethics of Dubai Customs and executing activities with integrity and fairness.

40. Disclose any potential conflicts of interest and avoid situations that may harm the interests of Dubai Customs, and comply with copyright laws and Dubai Customs policies regarding the use of intellectual property.

Development Tasks

1. Actively seek to create opportunities for professional development through training, workshops, and relevant courses related to the job role.

2. Regularly set and review personal development goals to enhance skills and knowledge in line with the needs of Dubai Customs.

3. Stay updated on the latest industry trends, technologies, and best practices to achieve competitiveness and effectiveness at the highest level.

4. Actively seek to monitor feedback from supervisors and colleagues to identify areas for improvement and implement changes as needed.

5. Develop the ability to adapt to changes in the workplace, positively accepting new challenges and responsibilities.