Operations and Fulfilment Executive

Key Responsibilities:

• Oversee end-to-end order fulfilment operations, ensuring timely and accurate dispatch of products.
• Manage inventory across warehouses, ensuring optimal stock levels, barcoding accuracy, and smooth inward/outward movement of goods.
• Handle import processes including customs clearance and compliance for international shipments.
• Monitor product quality at various stages, implementing quality control checks to meet brand standards.
• Lead and supervise warehouse staff, ensuring efficiency, accountability, and adherence to safety and operational protocols.
• Coordinate with logistics partners and courier services for last-mile delivery and reverse logistics.
• Address customer service issues and complaints related to orders, ensuring resolution with a focus on customer satisfaction.
• Maintain and analyze operational data to improve efficiency and reduce costs across the supply chain.

Requirements:

• Proven experience in logistics, warehouse management, or operations (preferably in e-commerce or retail).
• Strong knowledge of import/export documentation and customs processes.
• Proficiency in barcoding systems, inventory software, and Excel.
• Ability to manage and motivate teams across functions.
• Detail-oriented with excellent problem-solving and communication skills.