Role Purpose

Al-Futtaim Financial Services Division operates across several markets in the GCC and Asia. The division includes regulated financial services companies and rental and leasing companies. Products and services include consumer lending, automotive finance and leasing, credit cards, corporate and SME lending, payment infrastructure and private banking. 

The Learning & Development Lead defines and delivers the Financial Services learning agenda, building leadership, behavioural, and professional capabilities that drive business performance and culture transformation. Partnering with HR and business leaders, the role shapes learning strategy, translates capability needs into impactful solutions, and fosters a culture of continuous learning across the division.

Key Accountabilities

1. Learning Strategy & Capability Building

•  Lead the design and execution of a cohesive learning strategy aligned to divisions priorities.

•  Define core behavioural and leadership capabilities required for current and future business needs.

•  Ensure learning interventions directly support organisational performance, engagement, and talent outcomes.

2. Learning Design & Delivery Excellence

•  Design high-impact learning journeys covering leadership, communication, collaboration, mindset, and professional effectiveness.

•  Apply blended learning approaches.

•  Act as lead designer/facilitator for flagship programmes and leadership initiatives.

3. Needs Analysis & Advisory Partnering

•  Act as a trusted learning advisor to divisional HR and business leaders.

•  Diagnose capability gaps using data, stakeholder insights, and workforce trends.

•  Translate business challenges into targeted, scalable learning solutions.

4. Measurement, Insights & Continuous Improvement

•  Establish clear success measures for learning effectiveness and ROI.

•  Use analytics and feedback to continuously refine learning offerings.

•  Embed a performance and outcome driven approach to learning.

5. Digital & Innovative Learning Enablement

•  Leverage digital platforms, LMS, and learning technologies to scale learning access.

•  Introduce modern, learner centric approaches (microlearning, social learning, virtual delivery).

•  Stay current on L&D trends and apply best practices pragmatically.

6. External Partner & Project Leadership

•  Select and manage external vendors to deliver best in class content and facilitation.

•  Lead complex, cross functional learning projects end to end.

•  Ensure cost effective delivery without compromising quality.