Field Technician

Key Responsibilities:

• Carry out routine tasks involved in installing and maintaining the customer apparatus peripherals and connected plant for various Voices and Data services with minimal supervision and guidance.
• Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse, and stocking vehicles as needed.
• Attend service fulfillment requests within the defined appointment slots.
• Attend fault docket assurance requests within the unallocated slots scheduled by the controllers.
• Coordinate with the CTSC for any advanced technical support requirement while being at the customer premises.
• Log all activities performed on the field in the PDA appropriately. i.e. Log arrival job acceptance and completion time.
• Present at customer premise until the completion of the job, unless approval is acquired from the team leader and the customer has received a new appointment date.
• Ensure accurate reporting of the incomplete jobs to the controller to ensure accurate communication (i.e. wrong EID, FDH splitter unavailability).
• Update PDA with information related to customer link before leaving the customer.
• Clean the work area upon completion of the job.
• Demonstrates prompt, smart, and courteous behavior in dealing with customers.
• Informs customer about the necessity for calling the appointment center to reschedule required activities.
• Maintain proper attire, hygiene, and professionalism.
• Shows keenness in continuous learning, upgrading knowledge and skills in the functional area of specialization.