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Customer Services Officer

3 days ago 2026/08/29
Other Business Support Services
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Job description

Role       : Customer Services Officer
Location : Abu Dhabi
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards 
    
Key Accountabilities of the role      
 


  • Opening and closing applicant on time.
  • Ensure proper implementation and follow up with timely.
  • Prepare finance applications and obtain necessary approvals.
  • Performed efficient troubleshooting of issues.
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • Co-ordinate and liaise with other departments in a professional manner
  • Participate in regular review and development meeting with key stakeholders
  • Prepare and provide monthly report
  • Keeping a record and details of actions taken
  • Supporting customer service agents
  • Provides technical help to colleagues if required.
  • Ensure compliance with bank policies
  • Perform other task specified by management.
     

Specialist Skills / Technical Knowledge Required for this role:
 


  • Display flexibility in dealing with other team members
  • Good data processing skills
  • Good problem-solving skills
  • Excellent communication skills
  • Excellent Decision-making skills

Previous experience required (if any)       


  • Previous banking experience in similar role
  • Knowledge of regulated financial services and banking industries
  • Detailed understanding of asset product 
  • In depth understanding of the internal process, procedures and internal systems

This job post has been translated by AI and may contain minor differences or errors.
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