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Customer Service Agent | DC Aviation Al Futtaim | Dubai UAE

4 days ago 2026/06/26
Full time
500 Employees or more · Accounting
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Job description

About the Role

 

Ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. Actively promote the comfort and well-being of all guests. Co-ordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery. 

 

Primary Duties:

  • Responsible for facilitating the arrival and departure of aircraft, passengers and crew
  • Co-ordinate and obtain all necessary aircraft permissions such as landing/take off Permits and slot requests
  • Manage schedule changes in a timely manner and deliver all services as received via handling requests
  • Facilitate smooth client transition from landside to airside via the DCAF FBO facility
  • Compile, complete, and distribute the Daily Shift Report, ensuring that significant issues and incidents are promptly communicated to relevant stakeholders
  • Maintain cleanliness and presentation of all FBO areas, maintaining the highest standards
  • Prepare weekly and monthly aircraft movement reports
  • Review and acknowledge all operational notices and regulatory changes
  • Identify and report any and all safety hazards to maintain a safe working environment.
  • Follow operational procedures and provide constructive feedback in support of continuous improvement
  • Undertake additional tasks and special projects as assigned by the Management Team
  • Render personal service to all crew/passengers/guests in the FBO and create a harmonious atmosphere.
  • Work closely with all other departments to ensure an efficient and professional service is delivered.
  • Escort Clients and crew to/from their aircraft; coordinating all transportation requirements
  • Process handling files and entries into FBO One accurately
  • Support processing of FBO One invoices
  • Handling payments via credit card and cash prior to flight departures
  • Co-ordinate all third party services, including but not limited to fuel, catering, GSE, customs, immigration, police, ground transportation and hotel accommodation 


Skills

Minimum Qualifications:

  • High School Certificate
  • Valid unrestricted UAE driver’s license essential

 

Minimum Experience:

  • Previous experience within aviation operational role
  • VVIP customer service experience

 

Job-Specific Skills:

  • Detail oriented methodical approach to solving/performing tasks
  • Ability to handle multiple tasks and work under pressure
  • Pride in performing to the best of own ability
  • Advanced communication and interpersonal skills 

 


This job post has been translated by AI and may contain minor differences or errors.
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