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Customer Service Supervisor

30+ days ago 2025/07/12
Full time
50-99 Employees · Recruitment & Employee Placement Agency

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Job description

Position Title:                         Customer Service Supervisor

Employment Type:                  Full Time

Salary:                                      all-inclusive depending on experience and qualifications

Job Location:                          Dubai, UAE

 

About the Client:

A premier luxury event planning firm based in Dubai, renowned for crafting exceptional experiences with precision, creativity, and elegance

 

Job Description:

  • Lead and mentor the customer service team, distribute tasks based on client urgency, and manage internal conflicts to foster a collaborative team culture.
  • Oversee all client communication channels, ensure timely and professional responses, and address critical complaints with empathy while ensuring client satisfaction.
  • Schedule client meetings, manage CRM data, redirect inquiries to relevant departments, and collaborate with internal teams to meet client expectations.
  • Monitor KPIs, prepare performance reports, make data-driven decisions to address recurring issues, and implement improvement initiatives for departmental growth.


Skills

Qualifications:  

  • Open to Arabic female national, 40 years old below
  • Bachelor’s degree in business administration, Marketing, Communication, or related field.
  • Minimum 3 years of experience in customer service, with at least 2 years in a supervisory role, preferably in events, hospitality, or client-facing industries
  • Hands-on experience with CRM platforms (e.g., Zoho CRM, Salesforce, HubSpot) and Microsoft Office Suite
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RTC1 Recruitment Services
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RTC 1 Employment Services is a Dubai based recruitment firm that is serving clients in multiple industries in the UAE and across the Gulf Region. We offer staffing services for all levels, from skilled personnel up to C-Level. Our recruitment executives are handpicked to work on specific industries. Over time, they have developed knowledge and gained experience, enabling them to become experts in their field. We are skilled in sourcing, headhunting, and matching the right person to the right opportunity and we take pride in the work that we do. Our multiple premium databases when combined, offer millions of active jobseekers who are eager to explore new opportunities. We are positive that our services can add value to your staffing requirement. Get in touch to know more.

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