Customer Account Executive

Client Experience & Operations Coordinator (Remote)

Role Overview

We are looking for a highly organized and client-focused Client Experience & Operations Coordinator to manage customer interactions, coordinate bookings, and ensure smooth internal operations. This role is key to delivering a seamless and premium experience to our clients.

Key Responsibilities

Client Management

• Serve as the main point of contact for clients across all communication channels
• Respond to inquiries, provide service information, and guide clients through the booking process
• Maintain strong relationships and ensure high levels of customer satisfaction

Booking & Scheduling

• Coordinate and manage client bookings and appointments
• Ensure accurate scheduling and timely follow-ups
• Handle rescheduling and client requests efficiently

Operations Coordination

• Liaise with internal teams to ensure smooth service delivery
• Track project progress and ensure timelines are met
• Support daily operational flow and resolve any coordination issues

Administrative Support

• Maintain organized client records and booking systems
• Prepare basic reports or summaries when needed

Creative Support (Plus)

• Assist with simple visual content using Photoshop or Illustrator (e.g., mood boards, client presentations, social media assets)

Requirements

• Fluent in Arabic (spoken and written)
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to multitask and manage multiple clients/projects simultaneously
• Comfortable working remotely and independently
• Proficient in basic computer tools (Google Workspace, Excel, etc.)

Preferred Qualifications

• Experience in customer service, coordination, or operations roles
• Familiarity with home styling, interior design, or lifestyle services
• Basic skills in Adobe Photoshop and Illustrator

Additional Details

• Location: Remote
• Working Style: Flexible, but requires responsiveness and reliability
• Preferred Candidate: Female

What Success Looks Like

• Smooth and error-free booking and scheduling
• High client satisfaction and positive feedback
• Strong coordination between clients and internal teams
• Organized and efficient operational workflow

How to Apply

Please share your CV along with a brief introduction highlighting your experience in client management and coordination.

Tidy Thing is looking for someone who combines organization, communication, and a customer-first mindset to help us deliver exceptional home transformation experiences.