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Key Responsibilities:
1. Respond to customer inquiries and resolve problems via phone, email, or social media.
2. Provide accurate information about company products, services, and policies.
3. Handle customer complaints, taking appropriate action to resolve issues and ensure customer satisfaction.
4. Process orders, returns, and exchanges in accordance with company policies and procedures.
5. Escalate complex or unresolved issues to the appropriate department or supervisor.
6. Document customer interactions and maintain accurate records in the customer service database.
7. Identify and implement ways to improve customer service processes and procedures.
8. Provide feedback and suggestions to management to improve customer satisfaction.
9. Collaborate with other teams, such as sales or technical support, to resolve customer issues.
10. Maintain a professional and positive attitude when dealing with customers.
1. Proficiency in the Turkish language is a mandatory requirement for this role
2. High school diploma or equivalent.
3. Good communication skills.
4. Good problem-solving abilities and the ability to think quickly on your feet.
5. Empathy and patience when dealing with customers.
6. Ability to remain calm and composed under pressure.
7. Strong interpersonal skills and the ability to work well in a team.
8. Availability to work flexible schedules, including evenings, weekends, and holidays.
9. Location: Damascus Free Zone / On Site
You'll no longer be considered for this role and your application will be removed from the employer's inbox.