Technical Program Lead (Onsite Riyadh)

Program Delivery & Execution

• Lead the planning, coordination, and execution of Maplewave solution delivery activities across multiple workstreams.
• Maintain and manage implementation delivery plans aligned with overall client program timelines and governance requirements.
• Coordinate technical and operational activities across POS, Inventory, Paperless, Insights, Engage, and BAU teams.
• Track delivery progress, milestones, dependencies, and risks, providing regular written status updates to stakeholders.
• Drive issue resolution and proactively identify mitigation strategies for delivery risks and blockers.
• Ensure all Maplewave deliverables meet client expectations, quality standards, and governance requirements.
• Support operational stability, production uptime, and preventative maintenance planning.

Stakeholder & Governance Management

• Serve as the primary point of contact for Maplewave delivery activities onsite in Riyadh.
• Collaborate closely with client PMO teams, implementation partners, and Maplewave leadership.
• Participate in governance meetings, delivery reviews, and program planning sessions.
• Identify and communicate dependencies, risks, and impacts related to client and third-party activities.
• Participate in change management processes and conduct impact assessments for change requests.

Technical Leadership & Implementation Oversight

• Oversee implementation activities across non-production and production environments.
• Coordinate testing activities including unit testing, system testing, SIT, and UAT support.
• Support deployment planning, production releases, and operational readiness activities.
• Guide teams in troubleshooting and resolving production incidents and delivery challenges.
• Ensure business configuration requirements are properly defined and implemented.
• Coordinate knowledge transfer activities to support client operational handoff and long-term support readiness.

Required Experience & Qualifications

• 5+ years of experience leading enterprise software delivery or implementation programs.
• Strong experience working with Point-of-Sale (POS), retail systems, inventory management platforms, or enterprise business applications.
• Proven ability to lead cross-functional technical teams in client-facing environments.
• Experience managing complex implementations involving multiple stakeholders and delivery streams.
• Strong understanding of software delivery methodologies, Agile practices, governance processes, and risk management.
• Excellent communication, stakeholder management, and problem-solving skills.
• Comfortable operating as the primary onsite delivery lead in a fast-paced environment.
• Must be based in Saudi Arabia or willing to relocate to Riyadh.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Telecommunications industry experience.
• Experience working with international teams and enterprise implementation partners.
• Familiarity with program governance structures, RACI frameworks, and change control processes.

Success in This Role

• Delivery milestones are achieved on schedule and aligned with program expectations.
• Risks, dependencies, and issues are proactively managed and communicated.
• Strong collaboration is maintained across client, partner, and Maplewave teams.
• Production environments remain stable and well-supported during implementation activities.
• Client stakeholders have confidence in Maplewave delivery execution and communication.