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Senior Information Technology Service Management Consultant

30+ days ago 2025/08/01
Full time
100-499 Employees · Business Consultancy Services

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Job description

We’re looking for an experienced ITSM Process SME to lead the assessment and optimization of one of our leading clients Incident, Change, and Release Management processes.


Key Responsibilities:

  • Evaluate current ITSM processes and documentation.
  • Facilitate workshops with IT and business stakeholders.
  • Analyse workflows, tooling (e.g., ServiceNow, Jira), and KPIs.
  • Identify gaps against ITIL 4 best practices.
  • Develop clear, actionable recommendations and improvement roadmaps.
  • Present findings and reports to stakeholders.



Multi-award winning Penta Consulting is one of the most successful ICT recruitment companies operating in over 85 countries across the world. Established eleven years ago Penta is a leading international technical staffing company, so whether you are looking for a contract or permanent position, or you are a senior executive our highly trained recruiters will work with you to find the opportunity you are looking for. We are a professional and innovative organisation that operates to the very highest standards and our ambition to be the best in our field has won us a number of high profile business and industry awards. Our strategy of remaining focused on our core ICT business has resulted in unrivalled expertise and competency in this arena. We offer an exceptional personal service and a high level of contractor care. In 2011 we have won Best International Recruitment Firm and were shortlisted for Best IT Recruitment Firm in the 2011 Recruiter Awards for Excellence. We have been listed by the Sunday Times as the 14th Best Small Companies to Work For and we have a three star outstanding status from Best Companies.

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