Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results

SAP Customer Experience solution Manager

Today 2026/07/11 Expires in 15 days
Management · 8 - 10 Years of Experience
500 Employees or more · Automotive Dealership & Distributor
Create a job alert for similar positions
Job alert turned off. You won’t receive updates for this search anymore.

Job description

  1. Lead the strategy and deployment of the complete SAP Customer Experience application landscape, driving seamless customer journeys across pre-sales, sales, and after-sales operations.

  2. Architect robust integrations between front-end SAP cloud applications and the core SAP S/4HANA backend to optimize end-to-end Lead-to-Cash and Order-to-Cash cycles.

  3. Partner with executive stakeholders to align technical solutions with business goals while managing a team of SAP consultants and cross-functional delivery experts.

SAP SD/CX Solution Execution
  • Design, configure, and support SAP SD and CX modules in line with business and customer experience requirements.

  • Translate sales and customer journey needs into SAP functional solutions.

  • Ensure alignment with SAP best practices and scalable system design.

Order-to-Cash Process Management
  • Support end-to-end Order-to-Cash (O2C) processes including order creation, pricing, delivery, and billing.

  • Ensure accurate and timely order processing and revenue realization.

  • Identify and resolve process inefficiencies and operational gaps.

Customer Experience Enablement
  • Enable seamless customer journeys across sales, service, and support touchpoints.

  • Support CRM/CX capabilities including customer interactions, case handling, and service processes.

  • Improve customer satisfaction through system-driven experience enhancements.

Integration with SAP Modules
  • Ensure integration of SAP SD/CX with SAP FI (billing), SAP MM (inventory), and logistics modules.

  • Resolve cross-functional issues impacting order fulfillment and customer delivery.

  • Support end-to-end transaction flow integrity across systems.

Pricing & Billing Governance
  • Configure and maintain pricing procedures, discounts, and billing processes.

  • Ensure compliance with commercial policies and revenue recognition requirements.

  • Resolve pricing inconsistencies and billing issues.

Change Requests & Enhancements
  • Analyze, design, and implement change requests and system enhancements.

  • Prepare functional specifications and coordinate with technical teams (ABAP).

  • Test and validate system changes before deployment.

System Support & Issue Resolution
  • Provide day-to-day support to sales and customer service users.

  • Diagnose issues, perform root cause analysis, and implement solutions.

  • Ensure minimal disruption to business operations.

Implementation & Project Support
  • Support SAP SD/CX implementations, upgrades, and rollout initiatives.

  • Participate in UAT, data migration, and go-live activities.

  • Ensure successful adoption and system stabilization.

Stakeholder Coordination
  • Engage business stakeholders to gather requirements and provide system guidance.

  • Align commercial processes with SAP capabilities.

  • Collaborate with IT and vendors for effective solution delivery.

Compliance & Controls
  • Ensure adherence to internal controls, pricing governance, and audit requirements.

  • Maintain data accuracy and integrity within sales and customer systems.

  • Support audit readiness and reporting.

Documentation & Standards
  • Maintain functional documentation, configurations, and process workflows.

  • Ensure adherence to SAP standards and governance frameworks.

  • Support user training and knowledge transfer.

This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Years of experience
8 - 10 years
Degree
Bachelor's degree / higher diploma
Career level
Management

You’ve reached the maximum limit of 15 job alerts. To create a new alert, please delete an existing one first.
Job alert created for this search. You’ll receive updates when new jobs match.
Are you sure you want to unapply?

You'll no longer be considered for this role and your application will be removed from the employer's inbox.