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Job Title: Senior Network Voice Engineer
Primary Skill: Cisco CUCM
Secondary Skill: Genesys PureConnect, Ribbon SBC
Role Summary
We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem. The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model.
You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution. Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams.
Key Domains & Responsibilities
1. Genesys PureConnect (Migration & Hybrid Architecture)
2. Verba (Verint) Management & Decommissioning
3. Microsoft Teams & Q-SYS (Video & AV)
4. Cisco Unified Communications (CUCM)
5. Core Voice & Network Engineering
Required Skills & Qualifications
Preferred Certifications
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