Learning Manager

As the Learning Manager, you will lead the Learning & Development function to ensure the department operates efficiently and in alignment with Hyatt International’s Corporate Strategies, brand standards, and service culture. Your role is essential in fostering a high‑performance environment that meets the expectations of employees, guests, and owners.

Key Responsibilities

1. Learning & Development Leadership

• Develop, implement, and maintain the hotel’s annual Learning & Development plan.
• Ensure all training programs reflect Hyatt’s brand values, service philosophy, and operational standards.
• Drive a culture of continuous learning and professional growth across all departments.

2. Training Delivery & Facilitation

• Conduct engaging training sessions, workshops, and orientation programs for all levels of employees.
• Support departmental trainers and ensure consistency in training quality and content.
• Evaluate training effectiveness and adjust programs based on performance needs.

3. Talent Development & Performance Support

• Identify skill gaps and collaborate with department heads to create targeted development plans.
• Support succession planning and career development initiatives.
• Promote Hyatt’s learning platforms and encourage employee participation.

4. Compliance & Standards

• Ensure all mandatory training (e.g., safety, brand standards, compliance) is completed on time.
• Maintain accurate training records and reports in accordance with Hyatt guidelines.
• Uphold confidentiality and professionalism in all employee development matters.

5. Employee Engagement & Culture Building

• Champion Hyatt’s purpose, values, and culture through learning initiatives.
• Support engagement programs that enhance teamwork, communication, and service excellence.
• Act as a role model for Hyatt’s commitment to colleague well‑being and growth.

• Bachelor’s degree in Human Resources, Education, Hospitality Management, or related field.
• Previous experience in Learning & Development, ideally within the hospitality industry.
• Strong facilitation, communication, and interpersonal skills.
• Ability to build relationships across all levels of the organization.
• High level of organization, creativity, and initiative.
• Proficiency in learning technologies and digital training tools is an advantage.